Delivery & Return
Enjoy free delivery on thousands of products when you spend over Rs. 15,000. Plus, for an additional fee, you can choose a specific delivery date and time that suits your schedule.
Acceptance of Terms and Conditions
By using this website, you confirm that you have read, understood, and agree to the Terms and Conditions provided by Qist Shop, which apply to all sections of the website, including but not limited to the disclaimers listed here. We strongly advise you to thoroughly review these terms before using our services.
Eligibility
By using this website, the User expressly declares and agrees that they are a natural or legal person who has attained the age of at least 18 years and is legally permitted to enter into a contract in Pakistan. The User is eligible to utilize the services of this website in accordance with the terms and conditions outlined hereinafter and agrees to become a member of this website.
By ordering or registering on the website, the User undertakes to agree to and abide by the Terms and Conditions specified in this document.
If the User violates any of these Terms & Conditions or breaches any agreement entered into through the website, Qist Shop reserves the right to terminate the User’s membership, delete their profile, and remove any content or information posted by the User on the website. Additionally, the User may be prohibited from using or accessing the website at any time, in the sole discretion of Qist Shop, with or without notice, including but not limited to situations where it is believed that the User is under the age of 18.
1. Order the Product and Specify the Delivery Method
2. You Will Receive an Order Confirmation Message
. Wait for Your Order to Arrive
3. Wait for Your Order to Arrive
4. Delivery within 24 Hours
Exchange or Return of Goods
At Qist Shop, we prioritize customer satisfaction and offer a hassle-free return and exchange policy. If the product is of good quality, the buyer has the right to terminate the contract and return the item within 14 days after the purchase date.
To maintain the right to return the product, the following conditions must be met:
- The product must be in its original, unused condition.
- The packaging should remain intact, and the product should not be damaged or destroyed, unless it occurs through no fault of the customer. If the product is damaged due to handling or defects outside the customer’s control, the return option remains valid.
- If the product has been unpacked or tested, a reduction in its value due to this process will not automatically prevent the customer from requesting a return or refund.
Return Eligibility Requirements
The product will not be accepted for return if any of the following components are missing:
- The product is not fully equipped with all its parts and accessories.
- The original receipt from Qist Shop confirming the purchase.
- The warranty card (if applicable).
- A defect report issued by the service department.
Refund Process
Refunds will be processed in accordance with the applicable laws and will be completed within the time frames established by current legislation. The refunded amount will be credited to the original payment method.
FAQs
We understand how frustrating it can be when your order doesn’t arrive as expected. A dissatisfied customer who can pinpoint the issue is one we can work with, but when the frustration is more difficult to explain? That’s where things get tricky. Often, it’s a sign that somewhere along the way, communication and expectations weren’t fully aligned.
At Qist Shop, we believe in clear and open communication. We make it a priority to keep you informed throughout the ordering and delivery process, from confirmation emails to tracking information. If your order is delayed or hasn’t arrived, it could be due to external factors such as shipping carrier issues, incorrect details on the order, or unexpected delays in processing.
What to do next:
- Check your order status: Use the tracking number sent to your email to see the latest updates on your delivery.
- Contact our support team: If the tracking info doesn’t answer your question, reach out to us directly for an update. We’ll get back to you as quickly as possible.
At Qist Shop, we strive to make your shopping experience as smooth as possible, even during public holidays. However, just like evaluating content without design isn’t quite complete, delivery logistics without proper coordination during holidays can sometimes face delays.
Here’s what you need to know:
- Public Holidays & Delivery: While we work hard to ensure timely deliveries, on public holidays, there might be minor delays or changes in delivery schedules due to shipping carrier availability.
- Tracking and Updates: You’ll receive notifications or tracking updates regarding your order so you can keep tabs on when to expect your delivery.
Like any good design, our delivery process is built on careful planning and communication. Just as content and design need to complement each other, so do our operations and your expectations. If your order is delayed due to a holiday, we’ll do everything we can to ensure you’re informed every step of the way.
We understand how important it is to know whether we deliver to your area. If you’re unsure, the first step is to check your postcode during checkout—this will let you know if we can deliver to your location.
At Qist Shop, we aim to make sure everything works seamlessly from start to finish, much like the process of creating strong content and design. Just like an effective design isn't just about fonts and layout, efficient delivery requires coordination, clear communication, and a reliable system. If we can’t deliver to your postcode right now, it’s likely due to logistical reasons, but we are constantly working to expand our delivery network.
If you're having trouble finding out whether we deliver to you, feel free to reach out to our customer support team. We'll be happy to clarify and assist you with your order.
Next-day delivery is an option for many of our products, but it’s not available for every item or in all areas. Just like evaluating content without design is incomplete, offering next-day delivery without considering factors like product availability, order time, and location can lead to a less-than-ideal experience.
Here’s how it works:
- Product Eligibility: Only selected items are eligible for next-day delivery. You’ll be notified during checkout whether your order qualifies for this service.
- Order Cutoff Time: Orders placed before [insert time] on weekdays are eligible for next-day delivery. Orders placed after this time or on weekends will be processed the next business day.
- Delivery Areas: Next-day delivery availability depends on your location. Some remote areas may not be eligible for this service, but we’ll always provide an estimated delivery time during checkout.
We understand that life can be busy, and it’s not always convenient to be home when your order arrives. While some orders require a signature upon delivery, many of our products do not. It’s a bit like content and design—they both need to work in harmony. Just as you don’t need to over-complicate your design with excessive bold text or heavy italics, we aim to make our delivery process simple and effective, without unnecessary steps.
Here’s how it works:
- Signature Requirement: For high-value or sensitive items, a signature may be required to ensure secure delivery. You'll be notified in advance if this is the case.
- No Signature Needed: For most items, you don't need to be there to sign. If you’re not available, your order may be left in a secure location or rescheduled for another delivery attempt.
Clear communication and well-planned processes are key, just like in content strategy. Our goal is to make delivery as smooth and convenient as possible. If you’re unsure or have special delivery instructions, feel free to reach out to our customer support team.
Where’s the Fit for Your Perfect Purchase?
Then the question arises: where’s the content? Is it there yet? Or, maybe not? Not to worry, we can always resort to some placeholder text—the trusty “dummy copy”—to keep things moving. But what if the “fish doesn’t fit in the can”? What if the foot’s too big for the boot? Or too small? Too many headings, too few words. Images too large for the design; or worse, too small to make an impact. The content’s there, but it’s just off.
A client that’s unhappy for a reason—that’s a problem, but at least it’s clear. A client who’s dissatisfied without quite pinpointing why? That’s the real struggle. It’s a silent frustration that’s often a result of poor collaboration, a lack of communication, or the absence of defined processes. It’s content strategy gone awry from the start—something missed early on, something that, despite the best efforts, doesn’t quite resonate.
But what if you flipped the question around? What happens when you try to evaluate content without considering design? Without typography, colors, layout, and styles? How can you judge the effectiveness of a message if it’s divorced from the visual elements that give it life? Design doesn’t just dress up content—it amplifies it, guides it, and provides the signals that go beyond the textual. Hierarchies of information, emphasis, priority, and those subtle cues that play with emotions—they're all carried through design. They give content its weight, its meaning. They turn simple words into something that resonates deeply.
The relationship between content and design isn’t a mere combination of two elements; it’s a fusion that elevates the user experience to something much more powerful and holistic. Without a cohesive process—without collaboration from the beginning—it’s easy for things to go astray. The fit has to be just right, and only through a truly integrated approach can content and design reach their full potential.
